구글에서 피드백을 보낼때 SBI를 쓴다고 한다.


https://www.mindtools.com/pages/article/situation-behavior-impact-feedback.htm




1. Situation


When you're giving feedback, first define the where and when of the situation you're referring to. This puts the feedback into context, and gives the other person a specific setting as a reference.




2. Behavior


Your next step is to describe the specific behaviors that you want to address. This is the most challenging part of the process, because you must communicate only the behaviors that you observed directly.



3. Impact


The last step is to use "I" statements to describe how the other person's action has affected you or others.








Posted by 김용환 '김용환'

댓글을 달아 주세요