구글에서 피드백을 보낼때 SBI를 쓴다고 한다.
https://www.mindtools.com/pages/article/situation-behavior-impact-feedback.htm
1. Situation
When you're giving feedback, first define the where and when of the situation you're referring to. This puts the feedback into context, and gives the other person a specific setting as a reference.
2. Behavior
Your next step is to describe the specific behaviors that you want to address. This is the most challenging part of the process, because you must communicate only the behaviors that you observed directly.
3. Impact
The last step is to use "I" statements to describe how the other person's action has affected you or others.
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